This guide is intended to provide helpful information on the law, who uses service animals, and what to expect when a service animal is on your campus.
Ontario Regulation 429/07 of the Accessibility for Ontarians with Disabilities Act, 2005, subsection 4(9) states:
“An animal is a service animal for a person with a disability,
People use service animals for many reasons, including:
Ontario Regulation 429/07 subsection 4(2) states:
“If a person with a disability is accompanied by a guide dog or other service animal, the provider of goods or services shall ensure that the person is permitted to enter the premises with the animal and to keep the animal with him or her unless the animal is otherwise excluded by law from the premises.”
If there is any question about the authenticity of the purpose or appropriate use of a service animal and the matter cannot be resolved otherwise, institutions are advised to seek legal counsel.
Here are some options to consider:
Universities should consider all relevant factors and options in trying to find a solution that meets the needs of everyone involved.
Yes. There are two exceptions to the Customer Service Standard requirements:
Ontario Regulation 562 under the Health Protection and Promotion Act states that animals are not allowed in places where food is manufactured, prepared, processed, handled, served, displayed, stored, sold or offered for sale. The regulation makes an exception for service dogs, which are permitted where food is normally served, sold or offered for sale. Other types of service animal are not permitted in these areas.
Rare situations may arise where another person’s health and safety could be seriously affected by the presence of a service animal on campus. If this is the case, a provider should analyze all options for safely allowing the service animal.